If you would like to upgrade your plan or are curious about how to get in the development queue even faster, please read our service levels posted here for support and maintenance.
http://www.kosmoscentral.com/maintenance-support/
Please contact sales@kosmoscentral.com for more information or post a ticket and we'll respond shortly.
**Also, if you have an Emergency situation after hours or on a weekend and feel your site is down. Please post a ticket in our support center and send an email to Emergency@kosmoscentral.com with the title 'YourDomainName.com is down' see Ticket# XXXX (with your Ticket number) so we can review the details. A staff member will then get a Text Page and will review the support ticket right away.