• Upcoming Change in Website Maintenance Policy

    August 1, 2012 by
  • Dear Kosmos Customers,

    This notice is to inform you of some changes that are being made to the structure of our website maintenance plans, and what these plans cover, in order to provide you with better service.

    Beginning August 20th, 2012, hours purchased in website maintenance plans will be applicable toward any of the services listed below. Any additional services, or custom development requests, will be quoted at an hourly development rate, currently $225.

    The purpose of this split is twofold: Firstly, the full breadth of our services are now defined for you, our customers, to better utilize all of your available maintenance time each month.
    Secondly, custom development projects will have a distinct separation from the maintenance plans, giving each project that we work on with you the attention and scope it demands, and ultimately empowering you to make more informed business decisions regarding your site.

    We appreciate your continued business, and look forward to future projects with you as  we make this transition. If you have any questions about the new plans, or what is covered, feel free to give us a call at 503-977-0171.

    Sincerely,
    The Kosmos Team

    What Website Maintenance hours can be used for:
    Hosting

    • Backing up files and databases
    • Restoring file and database backups
    • Managing the files and databases on the server (includes freeing up space, deleting old databases, etc.)
    • Managing domain settings (if registrar credentials are provided)
    • Managing email settings (includes forwarding options, setting up MX records, setting up new accounts, etc.)
    • Managing SSL certificates
    • Configuring a separate development environment (if desired)
    Kosmos Integration Suite
    • Adjusting mappings
    • Troubleshooting integration issues
    • Additional integration training
    X Cart
    • Installing modules
    • Installing additional skins
    • Adjusting any X Cart or module configuration
    • Applying minor version updates (i.e. upgrading from 4.4.4 to 4.4.5, not 4.3 to 4.4)
    • Updating or adding site content (static pages, product information, company information, personal information, uploading banner images, language variables, etc.)
    • All troubleshooting and bug investigation
    • Fixing any bugs related to Kosmos modules found after their 30 day guarantee
    • Fixing any bugs related to Kosmos custom development found after their 30 day guarantee
    • Prevention and/or removal of malware and other security threats
    • Additional X Cart or Kosmos module training
    • Any stylesheet changes (see below for examples of stylesheet changes)
    Magento
    • Installing modules
    • Installing additional themes
    • Adjusting any Magento or module configuration
    • Applying Magento update packages
    • Updating or adding site content (static pages, product information, company information, personal information, uploading banner images, etc.)
    • All troubleshooting and bug investigation

    • Fixing any bugs related to Kosmos modules found after their 30 day guarantee
    • Fixing any bugs related to Kosmos custom development found after their 30 day guarantee
    • Prevention and/or removal of malware and other security threats
    • Additional Magento or Kosmos module training

    • Any stylesheet changes (see below for examples of stylesheet changes)
    Drupal
    • Installing modules
    • Installing additional themes
    • Adjusting any Drupal or module configuration
    • Applying minor version updates
    • Creating additional custom content types
    • Creating additional custom views
    • Updating or adding site content (static pages, product information, company information, personal information, uploading banner images, etc.)

    • Fixing any bugs related to Kosmos modules found after their 30 day guarantee

    • Fixing any bugs related to Kosmos custom development found after their 30 day guarantee
    • Prevention and/or removal of malware and other security threats
    • Additional Drupal or Kosmos module training
    • Any stylesheet changes (see below for examples of stylesheet changes)
    WordPress
    • Installing plugins
    • Installing additional themes
    • Adjusting any WordPress or plugin configuration
    • Applying minor version updates

    • Updating or adding site content (static pages, product information, company information, personal information, uploading banner images, etc.)

    • Fixing any bugs related to Kosmos modules found after their 30 day guarantee
    • Fixing any bugs related to Kosmos custom development found after their 30 day guarantee
    • Prevention and/or removal of malware and other security threats
    • Additional WordPress or Kosmos module training

    • Any stylesheet changes (see below for examples of stylesheet changes)

    What is a stylesheet change?
    A stylesheet change is any visual change to the site, the implementation of which requires only modifying the CSS (Cascading StyleSheet) file. These can usually be described as non-structural, superficial changes to the look and feel of a site.
    Below are some examples of stylesheet changes:
    • I want all of text on my site to be changed to size 12px font, green, and use Helvetica.
    • I want more space around the product images.
    • I want the images on the product list page to have a grey border around them.
    • I want a hover effect on all of the menu buttons on the top navigation.
    • I have a new button design that I want to use on my site.
    • I want to change the background image to this new gradient.

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