• Web Integrator Error After Windows Update

    July 17, 2007 by Alex Skorohodov
  • If you are receiving an error after downloading orders similar to:

    [12/07/2007 12:46:58 PM] Downloading orders.
    [12/07/2007 12:48:59 PM] An error occurred when writing order number 382 to RMS. More information:
    An error has occurred while establishing a connection to the server. When connecting to SQL Server 2005, this failure may be caused by the fact that under the default settings SQL Server does not allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)
    [12/07/2007 12:48:59 PM] Error processing order number 382.

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    The following updates have recently came out and have been known to cause errors in this application which will not allow the application to run. Please verify your system does not have the following updates installed:

    •    Security Update for Microsoft .NET Framework 2.0 (KB928365)
    •    Hotfix for Microsoft .net framework 2.0 (KB922981)

    2) New West Technologies is working on a solution to this.  Until then, it is recommended to rollback the update.  This can be done from Control Panel -> Add / Remove Programs then look for:

    •    Security Update for Microsoft .NET Framework 2.0 (KB928365)
    •    Hotfix for Microsoft .net framework 2.0 (KB922981)

    2.    If you are just installing the WI you may notice the PC has found available updates for your PC (See yellow shield in PC task bar - lower right corner of PC - )

    ?    Double click the Install Shield
    ?    Select Custom Install
    ?    Uncheck the updates listed step 3
    ?    Select OK
    ?    Check box to not be notified of these updates

    It is now ok to set Automatic updates back to previous settings. Please let me know if you have any questions.

    - Kosmos Support


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